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Terms and Conditions

1. Introduction

Ticketberry LLC, located at 1209 Mountain Road PL NE STE N, Albuquerque, NM, 87110, US (“Ticketberry LLC”, “we”, “us”, or the “Platform”), operates an online marketplace that enables users to buy and sell tickets for events worldwide.

These Terms & Conditions govern access to and use of the Platform and apply to all users (“Users”), including buyers (“Buyers”) and sellers (“Sellers”).

By registering, creating an account, or using the Platform, Users agree to these Terms.

2. Nature of the Service

Ticketberry LLC operates as an online marketplace and intermediary platform for ticket transactions.

Ticketberry LLC:

  • Does not organize events
  • Does not own the tickets listed on the Platform
  • Does not act as the event organizer

However, Ticketberry LLC may provide operational services related to transactions, including:

  • Payment processing
  • Order management
  • Ticket delivery facilitation
  • Fraud prevention checks
  • Customer support

Unless expressly stated otherwise, contracts for the purchase of tickets are concluded directly between the Buyer and the Seller.

3. User Registration

To use the Platform, Users must:

  • Be at least 18 years old and have legal capacity to enter into contracts
  • Provide accurate, complete, and up-to-date information
  • Maintain a valid and operational email address
  • Keep their account credentials secure

Users are responsible for all activity carried out through their account.

Ticketberry LLC may request additional verification information where reasonably necessary for fraud prevention, payment verification, or legal compliance.

Ticketberry LLC reserves the right to suspend or terminate accounts, cancel orders, or restrict access to the Platform where there is a breach of these Terms, suspected fraud, abusive conduct, or unlawful activity.

4. Use of the Platform

Users agree:

  • Not to bypass the Platform in order to complete transactions outside it
  • Not to misuse personal data of other users
  • Not to publish false, misleading, or unlawful information
  • Not to engage in fraudulent, abusive, or illegal activity
  • Not to use bots, scripts, fake identities, or automated means to acquire or sell tickets in violation of applicable law or ticketing restrictions

Users may only use other users’ personal data as necessary to complete an order or fulfill ticket issuance requirements, and not for advertising, spam, or unrelated purposes.

Ticketberry LLC may remove listings, correct technical listing errors, request supporting documentation, or suspend content that appears unlawful, inaccurate, misleading, or inconsistent with these Terms.

5. Fees

Ticketberry LLC may charge service fees to Buyers, Sellers, or both.

All applicable fees will be displayed before the completion of a transaction.

The Buyer is responsible for reviewing the total price before confirming a purchase.

6. Ticket Purchases (Buyers)

6.1 Contract Formation

A binding contract is formed when the Buyer completes the purchase process and payment is authorized or confirmed, subject to reasonable fraud checks.

6.2 Pricing

The total price may include:

  • Ticket price
  • Platform service fees
  • Delivery fees, if applicable
  • Payment processing fees, if applicable
  • The Buyer agrees to pay the total price shown at checkout.

7. Ticket Delivery

7.1 Format

Tickets are usually delivered electronically, including PDF tickets, e-tickets, mobile transfer links, or similar digital formats. Physical delivery may be offered only where expressly stated.

7.2 Standard Delivery Window

Due to the nature of the ticketing industry, including delayed release of tickets by organizers or primary sellers, tickets are normally delivered between 5 days and 24 hours before the event.

In exceptional cases, tickets may be delivered up to 4 hours before the event.

7.3 Last-Minute Purchases

Last-minute purchases are purchases made within 48 hours before the event.

The delivery deadlines for last-minute purchases are as follows:

  • Purchases made less than 48 hours before the event: the delivery deadline is 6 hours before the Event
  • Purchases made less than 10 hours before the event: the delivery deadline is 3 hours before the Event
  • Purchases made less than 4 hours before the event: the delivery deadline is 1 hour before the Event

7.4 When Delivery Is Deemed Completed

Delivery is deemed completed when the ticket is sent to the Buyer’s registered email address, made available for download in the Buyer’s account, or transferred using the delivery method specified in the order.

7.5 Buyer Responsibility

The Buyer is responsible for:

  • Maintaining a working email address
  • Checking spam or junk folders
  • Ensuring there are no technical limitations preventing receipt of tickets

If tickets are not received within the applicable delivery window, the Buyer must contact Ticketberry LLC as soon as possible before the event.

8. Ticket Replacement and Minimum Buyer Protection

If tickets cannot be delivered for reasons attributable to the Seller or due to operational issues, Ticketberry LLC may attempt to obtain replacement tickets from another Seller up to shortly before the event.

Replacement tickets may be:

  • Equivalent in category
  • Higher in category
  • Lower in category

If replacement tickets of a lower category are provided, Ticketberry LLC may refund the reasonable difference in value.

If Ticketberry LLC cannot provide either the original tickets or suitable replacements within the applicable timeframe, a refund will be issued in accordance with these Terms.

Ticketberry LLC’s ticket replacement policy is intended to provide either access to the event or a refund in the cases covered by these Terms, but does not cover travel, accommodation, or other related expenses.

9. Refunds and Cancellations

9.1 No General Right of Withdrawal

Because tickets relate to leisure services with a specific date or period of performance, purchases are generally excluded from any statutory right of withdrawal or cancellation, to the extent permitted by applicable law.

This means that no refund will be due merely because:

  • The Buyer changes their mind
  • The Buyer made a mistake when choosing the event, date, or category
  • The Buyer is unable to attend
  • External circumstances prevent attendance, such as traffic, weather, or personal issues, where the event still takes place

9.2 Refund Cases

Refunds may be issued only where reasonably verified and where applicable law or these Terms require it, including in the following situations:

  • The event is definitively cancelled and not rescheduled
  • The tickets are not delivered within the applicable delivery deadline and the failure is not attributable to the Buyer
  • The tickets are invalid or access is denied for reasons not attributable to the Buyer

9.3 Scope of Refund

Unless otherwise required by law, any refund will generally cover the amount paid for the ticket(s). Service fees may be non-refundable to the extent they relate to services already performed, such as payment processing, platform operation, customer support, or ticket management.

9.4 Claims Procedure

To allow investigation and possible resolution:

  • In case of non-delivery, the Buyer must contact Ticketberry LLC as soon as possible before the event
  • In case of invalid tickets or denied entry, the Buyer must notify Ticketberry LLC as soon as possible and, where available, provide supporting evidence such as written confirmation from venue staff, screenshots, or related documentation
  • In case of event cancellation, the Buyer must contact Ticketberry LLC within a reasonable time after the cancellation is officially communicated

9.5 Rescheduled or Relocated Events

If an event is rescheduled or moved to a different venue and the ticket remains valid for the new date or venue, the purchase remains valid and no refund will be due, unless otherwise required by mandatory law.

10. Sellers’ Obligations

Sellers must:

  • Have the legal right to sell the tickets they list
  • Ensure the tickets are authentic and valid
  • Provide accurate and complete listing information
  • Disclose relevant restrictions, limitations, or special conditions
  • Deliver tickets on time
  • Retain reasonable proof of delivery, transfer, or shipment where applicable

Sellers are responsible for the accuracy of information relating to:

  • Category
  • Section
  • Row
  • Seat
  • Restrictions
  • Limited view
  • Accessibility conditions
  • Named ticket requirements
  • Any other relevant characteristic of the ticket

Sellers must not contact Buyers to complete transactions outside the Platform.

Failure to comply may result in:

  • Refund obligations
  • Withholding of payments
  • Recovery of replacement costs
  • Penalties or administrative charges where permitted by law
  • Account suspension or permanent ban

11. Payments to Sellers

Seller payments are generally released after the event, subject to:

  • Successful ticket delivery
  • No valid claims or disputes
  • No chargebacks or fraud concerns

Ticketberry LLC and/or its payment providers may withhold funds for a reasonable period where there is:

  • Suspected fraud
  • A pending dispute or claim
  • A chargeback or payment investigation
  • Reasonable concern that a transaction may result in financial loss or liability

If a Seller fails to deliver valid tickets, Ticketberry LLC may:

  • Refund the Buyer
  • Provide replacement tickets
  • Recover associated costs from the Seller
  • Offset such amounts against current or future payouts, to the extent permitted by law

12. Data Sharing

To provide the service and fulfill transactions, Ticketberry LLC may share necessary personal data with:

  • Sellers
  • Fulfillment partners
  • Payment processors
  • Fraud prevention providers
  • Customer support providers
  • Analytics or technical service providers

Where required for named tickets or issuance purposes, Buyer information may be shared with Sellers or operational partners involved in issuing the ticket.

Such third parties may act as processors or, in some cases, as independent data controllers depending on their role.

Ticketberry LLC does not sell personal data.

Personal data is handled in accordance with Ticketberry LLC’s Privacy Policy.

13. Fraud Prevention and Chargebacks

13.1 Fraud Prevention

Ticketberry LLC reserves the right to monitor transactions in order to detect and prevent fraud, abuse, or unlawful conduct.

For this purpose, Ticketberry LLC may:

  • Request identity verification or additional documentation
  • Request proof of payment method ownership
  • Delay or suspend an order for review
  • Refuse, cancel, or reverse suspicious transactions
  • Restrict or block access to the Platform

Failure to provide requested information within a reasonable time may lead to order cancellation or account restriction.

13.2 Payment Verification

All payments are subject to security checks. Ticketberry LLC may use third-party fraud detection systems and payment providers to verify transactions.

13.3 Chargebacks and Payment Disputes

If a User initiates a chargeback or payment dispute, Ticketberry LLC may:

  • Suspend the User’s account temporarily or permanently
  • Retain relevant funds during the investigation
  • Submit evidence to the payment provider, including delivery records, transaction records, and communications

Users are encouraged to contact Ticketberry LLC before initiating a chargeback so that the issue may be reviewed and, where appropriate, resolved directly.

13.4 Seller Liability for Chargebacks

Sellers remain responsible for the validity, accuracy, and delivery of the tickets they offer.

Where a chargeback arises due to non-delivery, invalid tickets, or misrepresentation, Ticketberry LLC may recover the corresponding amounts and related costs from the Seller.

13.5 False Claims and Abuse

Users are strictly prohibited from:

  • Filing false claims or disputes
  • Attempting to obtain refunds after valid use of tickets
  • Engaging in abusive, fraudulent, or manipulative conduct

Ticketberry LLC reserves the right to suspend accounts, ban users permanently, and take legal action where appropriate.

13.6 Cooperation with Authorities

Ticketberry LLC may cooperate with law enforcement authorities, regulators, payment providers, and fraud prevention partners where required or reasonably necessary to investigate fraud, illegal conduct, or payment disputes.

14. Platform Availability

Ticketberry LLC does not guarantee uninterrupted or error-free access to the Platform.

Access may be interrupted due to maintenance, technical issues, third-party failures, or circumstances beyond Ticketberry LLC’s reasonable control.

15. Limitation of Liability

Ticketberry LLC operates as an intermediary platform.

To the fullest extent permitted by law, Ticketberry LLC shall not be liable for:

  • The organization, quality, conduct, or execution of events
  • Event cancellations, postponements, or venue changes
  • Inaccuracies in information provided by Sellers
  • Losses arising from travel, accommodation, or other related arrangements
  • Indirect, incidental, or consequential damages

Ticketberry LLC’s role is limited to providing the Platform and facilitating ticket transactions and related operational services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

16. Termination

Users may close their account at any time.

Ticketberry LLC may suspend, restrict, or terminate accounts for violations of these Terms, fraud, abuse, or unlawful conduct.

Termination does not affect transactions already concluded or any outstanding payment, refund, dispute, or legal obligations.

17. Governing Law

These Terms shall be governed by the laws of the State of New Mexico, United States, without prejudice to any mandatory consumer protection laws that may apply in the User’s country of residence.

18. Disputes

Ticketberry LLC is not obliged to participate in alternative dispute resolution procedures unless required by applicable law.

Any disputes shall be submitted to the competent courts as determined by applicable law.

19. Changes to These Terms

Ticketberry LLC may update these Terms from time to time.

Any changes will be published on the Platform and will take effect from the date indicated in the updated version.

20. Contact

For questions, claims, or support requests, Users may contact: info@luccatickets.com

Terms and Conditions | Lucca Tickets