Privacy Policy
1. Data Controller
This Privacy Policy explains how personal data is collected and processed through this website (the “Platform”).
Data Controller: Ticketberry LLC
Address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States
Email: info@luccatickets.com
2. Scope and Users
This Platform is intended for users worldwide, including users located in the European Economic Area (EEA). By using the Platform, users acknowledge that their personal data may be processed in accordance with this Privacy Policy.
3. Data Collected
We may collect and process the following categories of personal data:
- Identification data (name, surname)
- Contact data (email address)
- Transaction data (purchases, tickets, payments)
- Technical data (IP address, browser, device)
- Usage data (navigation behavior via cookies)
4. Purpose of Processing
Personal data is processed for the following purposes:
- Managing user accounts and registrations
- Processing ticket purchases and payments
- Providing customer support
- Complying with legal obligations
- Preventing fraud and ensuring platform security
- Improving the website and user experience (analytics)
We do not send marketing or promotional emails.
5. Legal Basis for Processing
For users in the EEA, processing is based on:
- Contract performance: purchase of tickets and account management
- Legal obligations: accounting and tax compliance
- Legitimate interest: fraud prevention, security, and service improvement
- Consent: use of non-essential cookies (analytics)
6. Data Sharing
We may share personal data with third parties when necessary to provide the requested services.
In particular, when purchasing tickets, the user’s identification data (such as name and surname) may be shared with event organizers, ticket providers, or other partners involved in the fulfillment of the service, for the purpose of issuing and personalizing tickets in the name of the attendee.
This data sharing is necessary for the performance of the contract.
We may also share data with trusted service providers that support the operation of the Platform (such as payment processing and analytics services), under appropriate contractual and security safeguards.
These third parties may act as independent data controllers with respect to the data they process.
We do not sell personal data.
7. International Data Transfers
As the company is based in the United States, personal data may be transferred outside the European Economic Area (EEA).
Where required, such transfers are carried out in accordance with applicable data protection laws, including the use of appropriate safeguards such as Standard Contractual Clauses (SCCs).
8. Data Retention
Personal data is retained:
- As long as necessary to provide the service
- For the duration required by legal and tax obligations
- For security and fraud prevention purposes
After this period, data will be deleted or anonymized.
9. User Rights
Users located in the EEA have the following rights:
- Access their personal data
- Rectify inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to processing
- Data portability
To exercise these rights, contact: info@luccatickets.com.
Users also have the right to lodge a complaint with a data protection authority, such as the Spanish Data Protection Agency (AEPD).
10. Cookies
The Platform uses cookies to:
- Ensure proper website functionality
- Analyze usage and improve performance (Google Analytics)
Users can accept or reject non-essential cookies through the cookie banner.
For more details, please refer to our Cookie Policy.
11. Security Measures
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or alteration.
12. Minors
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
13. Changes to this Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be published on this page.
14. Contact
For any questions regarding this Privacy Policy, please contact: info@luccatickets.com